Refund Policy

Thank you for shopping at Falaj Hazza Electronics. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you can return the product for a refund under the following terms:

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Return Window: You must initiate the return within 7 days of receiving the product.
  • Condition of Product: The product must be unused, in its original packaging, and in the same condition as when you received it. Any items that are damaged, missing parts, or not in their original condition cannot be returned.
  • Proof of Purchase: A receipt or proof of purchase must be provided with the return.

2. Non-Returnable Items

The following items are not eligible for a return:

  • Gift cards
  • Downloaded software products
  • Perishable goods
  • Items that are intimate or sanitary goods
  • Items that have been customized or personalized

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

  • Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Number of Days] days.
  • Rejection: If your return is not approved, we will notify you of the reason and return the item to you at your expense.

4. Shipping Costs

  • Return Shipping: You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
  • Original Shipping: If you receive a refund, the cost of original shipping (if any) will be deducted from your refund.

5. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at [Insert Email Address].

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [Insert Email Address] and send your item to: [Insert Physical Address].

7. Contact Us

If you have any questions about our Refund Policy, please contact us at:

  • Email: contact@falajhazaelectronics.com
  • Phone: +971 56 434 8908
  • Address: Falaj Haza Electronics فلج هزاع للإلكترونيات, Al-Ain Industrial Area, Shiebat Al Salam,منطقة العين الصناعية ، شعيبةالسلام ، – Al Khazanat 3 St – Abu Dhabi – United Arab Emirates